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On June 18th, Abdulla Fouad Computer Division (AFCD) invited customers to attend an informative imaging and printing solutions seminar held jointly along with HP. During this seminar, we presented our customers with new methods of business process and documents management.The objective of the seminar was to demonstrate our clients how to reduce energy costs, consumables and materials related to their printing requirements.
AFCD’s General Manager commenced the event with an opening statement welcoming our customers, stressed on our commitment to customer satisfaction, and expressed gratitude and appreciation for their loyalty. The HP Imaging and Printing group manager then introduced a new approach to reduce printing wastes and expenses. He also emphasized on how to achieve ideal quality of printing while reducing downtime. He also stressed on HP’s Unified Print Management (UPM) software that can accurately collect information from all networked printers, while using a single source of control.
Some of our customers who attended the seminar include Saudi Binladin Group, Saudi Fransi Bank, Saudi Hollandi Bank, Jupitor Network, Riyadh Development Authority, Ministry of Water & Electricity, National Water Company, Ministry of Justice, Dar Al-Arkan, MODON, Swalem, and Shuaa Capital. HP also highlighted their imaging and printing services offering—from easy-to-buy support services to fully scalable managed print services, including Care Packs, Pay for Print, Smart Printing, Quick Page, and Pay-Per-Use.Our alliance with HP is clearly presented through cooperative efforts to drive customers’ benefits that include printer’s downtime and office inventory education, asset utilization, productivity improvement, user satisfaction, ROI, and predictable and transparent payment methods. The event was a huge success; AFCD and HP together are looking forward to holding similar events in other provinces around the kingdom.
For the past 3 years, Abdulla Fouad Computer Division (AFCD) has been supplying personal computer hardware to one of the largest Oil companies in the world. This 5 year lease contract for the supply of desktops and laptops (workstations) is one the biggest of its kind that any vendor can envisage. The project scope was to replace all existing and obsolete desktops and laptops with technologically advanced and latest hardware. To achieve its objectives, AFCD had to hire a huge number of qualified engineer’s to meet the required response and resolution times.
AFCD hired almost 100 engineers and other required staff to meet the heavy work load that the contract demanded. Special attention was given to hire Saudi nationals. Appropriate training and orientations were delivered to familiarize any new hire. AFCD also setup a unique and dedicated facility to prepare and image all workstations prior to delivery. This meant out of the box availability of each workstation upon arrival at customer site.
It was a huge undertaking and AFCD takes immense pride in its performance and achievement so far. AFCD achieved the expected deployment deadlines well in advance. This resulted in enormous satisfaction on part of the customer. Upon completion of each workstation replacement, subsequent support for 5 years is to be rendered by AFCD. Our commitment to continued and relentless support is evident by the fact that hardly any trouble tickets can be found open. A proud achievement indeed!
2. AFCD and HP jointly organized a technology event for our customers. The event focused on various types of products hp offers as part of their Services portfolio. A good number of companies attended this very informative session. Customers were briefed about the hp Proactive Select program whereby customers may purchase flexible and customisable Service Credit Points from HP. Customers may use these credits to request service at any time including OS maintenance, Server & Blade maintenance, System Health checks etc. AFCD continues to be an industry leader when it comes to providing unparalleled service to their clientele.
3. AFCD is also busy fulfilling the 3 year lease contract with another of its numerous valued clients in Jubail, the National Industrialization Company, shortly known as “Tasnee”. The ongoing contract includes the supply, installation and maintenance of supplied hardware for a 3 year period. The hardware included desktops, laptops and printers of various types. AFCD highly values its business relationship with Tasnee, which should serve as an important reference for other large enterprise in the area.
4. AFCD was engaged in many project related activities during the previous months. They successfully closed quite a few sizeable deals worth millions with major government and private sectors. Some of the major deals that were accomplished are listed below:
Central Region
- Ministry Of Justice, for the supply of Personal computers and printers.
- Institute of Public Administration, for the supply of Personal computers and printers.
- Ministry of Water, a blanket purchase agreement for the supply of IT hardware.
Eastern Province
- Ernest & Young, Deloitte, Tuwairqi and KFUPM trust AFCD for the supply of their hardware requirements.
- AYTB, Advanced Petrochemical Company& SASREF are AFCD’s valued and regular customers in Jubail.
Western Province
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AFCD Western Region spread its wings into the Southern region by opening our Southern region office last year. Jeddah is doing excellent business with the education sector and their recent engagements include the universities of Baha, King Abdulaziz and Um Alqura. Jeddah branch has the potential to grow more than ever before. Their focus was to educate and target clients that are willing to invest immediately due to availability of funds. SMB’s and government are eager to spend on IT infrastructure and material.
AFCD continues to strengthen its business relationship with major suppliers/vendors like HP, Cisco, Microsoft, Lenovo etc. With many major project announcements and the huge surplus budget of KSA, AFCD expects to grab the opportunity and grow by leaps and bounds in months and years ahead. AFCD is an industry leading IT service provider, and its commitment to fulfilling and exceeding customer expectations is unparalleled. AFCD works very closely with its major industry vendors/suppliers to deliver unmatched quality of service to its end users |
